In today’s hyper-competitive market, the ability to create a top-notch customer service experience can be the difference between a one-time or lifetime customer. However most customer service programs provide experiences that are frustrating, inefficient, and produce poor results at large costs to the retailer.

THAT’S WHERE SERVECO COMES IN.

Our team has spent years engrossed in the entire furniture industry. From product development to furniture care and repair years after the sale, we understand the intricacies unique to the lifecycle of furniture.

FlexServe allows retailers to offboard a portion or the entire customer service experience.

Choose any or all of our services...

  • North American call centers
  • International technician dispatch
  • Dispatch part ordering & management
  • Service software

Benefits:

Customer care quality

  • Best-in-class technicians are available to create a consistent in-home experience for all customers
  • Knowledge of every aspect of the home furnishing industry
  • Global reach to diagnose and solve challenges
  • Focus on first time completion success

Retailer efficiency

  • Best-in-class technicians are available to create a consistent in-home experience for all customers
  • Knowledge of every aspect of the home furnishing industry
  • Global reach to diagnose and solve challenges
  • FlexServe™ eliminates extra expenses
  • Staffing & vehicle expenses
  • Recruitment & training expenses
  • Out-of-pocket expenses
  • Opportunity cost of missed sales
  • Maximize vendor chargebacks
  • Recoup all owed funds

Innovative Serveco software

  • Dedicated claim management system
  • Technician routing system
  • Technician app
  • Real-Time reporting & tracking
  • Photo uploads
  • Part order management system
  • Vendor chargeback management system
  • Data management
  • Key performance indicators
  • Desired metrics

Customization and support

  • ServeCo Software is customized to meet retailer modifications
  • ServeCo manages software implementation
  • On-site training session
  • Ongoing technical support

Selling furniture brings income to your company

Inefficient servicing distracts from selling furniture, driving costs to your company.

Choosing FlexServe™

To care for your customers after the transaction provides you with peace-of-mind and allows your team to focus on driving profit through a top notch in-store experience.

All Our Products

For more information,
Call us at 888-818-3229 or Click here