Frequently Asked Questions

Frequently Asked Questions

April 30, 2021

Do I need to register my ServeCo Protection Plan?

No, you are no longer required to register your Protection Plan with ServeCo for it to be active.

My leather/vinyl furniture is cracking and peeling and I don’t know why. Is this covered by my Protection Plan?

Unless otherwise stated within your plan, it does not cover it as this is most likely from normal wear and tear which occurs from use over a period of time.

Does my plan cover stains/damages?

There is a great range of coverage for stains and damages that occur from a specific accidental incident.

I have pets and I am afraid they will damage my furniture, will my Protection Plan cover damages caused by my pets?

If you have a Pet Protection Plan it will in most cases cover rips, tears, and pet bodily fluids.

Can I have my furniture professionally cleaned and still use my Protection Plan Agreement?

Yes, we recommend using Stanley Steamer. Additionally, there are approved products listed in the Protection Plan that you may use on your furniture for cleaning.

Can I renew my Protection Plan?

Unfortunately, you can not renew the Protection Plan.

I sold my furniture or gave it to someone else; can I transfer the Protection Plan to the buyer?

Unfortunately, you can not transfer the Protection Plan.

I did not receive a copy of my Protection Plan. Where can I obtain one?

We recommend checking with the store you originally purchased your furniture from.

If I move to another state or province, is my plan still valid?

Yes, your plan will still be valid if you move to another state or province.

When can I expect to hear from a technician?

You can expect to hear from a technician within 24 to 48 hours.

What happens if the technician is unable to successfully resolve the covered stain/damage that I reported?

If the technician is unable to resolve the covered incident we will check if a part is needed to be ordered.

How do I sync my adjustable bed remote?

Unplug the base for 30 seconds. Plug it back in, then immediately at the same time press the head up and foot up buttons for 3 seconds. (These instructions are applicable for Zinus Galaxy, Rize Clarity and Edge)

If your question was not answered please contact us.