Frequently Asked Questions

Claim FAQs

April 30, 2021

How do I file a claim?

Please have the following items ready before starting: Your sales receipt. A copy of your Protection Plan. Pictures of the damaged item. And the name of the store where the item was purchased. To begin filing a claim, please use this claim form.

Do I need to register my ServeCo Protection Plan?

No, you are no longer required to register your Protection Plan with ServeCo for it to be active.

Can I have my furniture professionally cleaned and still use my Protection Plan?

Yes, we recommend using Stanley Steamer. Additionally, there are approved products listed in the Protection Plan that you may use on your furniture for cleaning. Here is an article on furniture care tips.

Can I renew my Protection Plan?

Unfortunately, you can not renew the Protection Plan.

I sold my furniture or gave it to someone else; can I transfer the Protection Plan to the buyer?

Unfortunately, you can not transfer the Protection Plan.

I did not receive a copy of my Protection Plan. Where can I obtain one?

We recommend checking with the store you originally purchased your furniture.

If I move to another state or province, is my plan still valid?

Yes, your plan will still be valid if you move to another state or province.

If your question was not answered please contact us.