In today’s hyper-competitive market with increasingly complex furniture, the ability to create a top-notch customer service experience can be the difference between a one-time or lifetime customer. However, retailer customer service programs are inefficient, inconsistent, and provide experiences that are frustrating and produce poor results. Unfortunately, customers don’t understand or even care who is responsible for the poor experience. To them it’s all the same. A poor experience from the retailer creates a negative impression for your product
Our team has spent years engrossed in the entire furniture industry. From product development to furniture care and repair years after the sale, we understand the intricacies unique to the lifecycle of furniture. We’ve learned the inefficiencies that take place from retailer customer service programs that create additional expenses to manufacturers. It’s with that understanding that we crafted the FlexServe program for post-sale service of furniture.
FlexServe allows manufacturers to provide a premier service experience to customers and a unique selling proposition to retailers.
Choose any or all of our services...
Inefficient servicing adds considerable costs & reduces the value of your brand
To care for your customers after the transaction provides high-quality service that matches your high-quality products.
OnSite Fabricare offers a complete package to add your own onsite drapery and fabric cleaning division to your existing business.
FlexServe allows retailers and manufacturers to offboard a portion or the entire customer service experience.